Frequently Asked Questions
Below are some of our most frequently asked questions.
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Make an Appointment
Make an appointment to obtain our help and meet with one of our navigators today!
Volunteer
Volunteers are the lifeblood of FIA. Join us to play a pivotal role our purpose and community work.
Donate
Whether you want to donate one-time or monthly- any amount helps!
Contact Us
Need more information on ways you or your organization can partner with us? Contact us ASAP!
What problems do you solve?
Stabilize households with housing navigation, rental and utility assistance, IDs and vital documents, benefits help, and health plan navigation.
Who do you serve?
Low-income, at-risk, and unhoused residents across the San Gorgonio Pass. No-wrong-door. If we cannot provide it, we connect you to a partner.
What services can I get today?
● Utility help (LIHEAP)
● California ID, birth certificate, Social Security card applications
● Resource navigation and referrals
● Navigator support for housing and benefits
● Book online or contact us to confirm availability.
How do I access services? Do I need an appointment?
Depending on the service needed we offer both appointments or walk-in assistance. For faster help we recommend to book an appointment with one of our Navigators. Walk-in capacity varies by day.
What were your results last year?
● 2,485 people served at the Navigation Center in 2024; +78.03% growth Jan to Dec
● EFSP rental-arrears prevention: $21,588 to 10 families (average $2,158, about 1.6 months of back rent)
● Rapid Rehousing: 80% success rate; 6+ permanent housing placements; 2 master-lease transitions; veteran housed with VASH; senior housed post-surgery; 2 foster youth housed
Do you work with health plans?
Yes. We support IEHP and Molina members with navigation, Enhanced Care Management referrals, and claims support.
What does a Navigator actually do?
● Build a one-on-one action plan
● Create a documents checklist and help submit applications
● Provide housing leads and landlord follow-up
● Make warm handoffs to partners for health, legal, and workforce
What does life skills or workforce support include?
Group cohorts and 1 to 1 coaching for IDs, banking, job readiness, and entry credentials such as Food Handler and Guard Card, plus referrals to training partners.
Is there a cost?
Most services are free to residents. Some partner programs have eligibility rules set by the agency. Book to confirm.
How can landlords, clinics, or employers partner with FIASGP?
● Landlords: lease-ups with voucher-friendly support
● Clinics and health plans: ECM and community supports coordination
● Employers: candidate referrals, document support, and hiring days
Where can I see events or pop-up clinics?
Check Events and the Calendar for service days and mobile clinics.
What Helps Most
By donating to FIA-SGP, you can make a difference in your community! Here are a few ways below:
Residents
Become a monthly donor or volunteer navigator. Your time and dollars translate to prevention cash and housing navigation.
Property Owners
Join the voucher-friendly landlord network. We help with leasing and support compliance.